This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
- Account means a unique account created for You to access our Service or parts of our Service.
- Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
- AI Companion means any artificial intelligence-powered conversational agent, character, or interactive system provided through our Service.
- Business, for the purpose of CCPA/CPRA, refers to the Company as the legal entity that collects Consumers' personal information and determines the purposes and means of the processing of Consumers' personal information.
- CCPA and/or CPRA refers to the California Consumer Privacy Act as amended by the California Privacy Rights Act of 2020.
- Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to The MisoGenius LLC.
- Consumer, for the purpose of the CCPA/CPRA, means a natural person who is a California resident.
- Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
- Country refers to: New Hampshire, United States
- Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
- Do Not Track (DNT) is a concept that has been promoted by US regulatory authorities, in particular the U.S. Federal Trade Commission (FTC), for the Internet industry to develop and implement a mechanism for allowing internet users to control the tracking of their online activities across websites.
- Personal Data is any information that relates to an identified or identifiable individual. For the purposes of the CCPA/CPRA, Personal Data means any information that identifies, relates to, describes or is capable of being associated with, or could reasonably be linked, directly or indirectly, with You.
- Service refers to the Website.
- Service Provider means any natural or legal person who processes the data on behalf of the Company.
- Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
- Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
- Website refers to Lorelai.ai - Beautiful AI Companions, accessible from https://lorelai.ai
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Age Requirements and Restrictions
Minimum Age: You must be at least 13 years old to use most of our services. Some of our websites contain mature content and require users to be at least 18 years old.
Age Verification: By using our Service, you represent that you meet the minimum age requirement for the specific website you are accessing. Websites with adult content will display clear age warnings and may require age verification.
Parental Consent: If you are between 13 and 16 years old, you may need parental consent to use certain features of our Service, particularly in jurisdictions with specific requirements for minors.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name (if provided)
- Phone number (if provided)
- Address, State, Province, ZIP/Postal code, City (if provided)
- Usage Data
- Account credentials
- Profile information you choose to provide
- AI Companion conversation history and preferences
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
First-Party Analytics Data
We use our own analytics system to understand how our Service is used. This includes:
- Page views and navigation patterns
- Click events and interactions
- Scroll depth and engagement metrics
- Session duration and frequency
- General geographic location (country level)
- Device and browser information
This analytics data is collected directly by us, not through third-party services like Google Analytics. We retain this data for as long as necessary for service improvement and analysis purposes.
AI Companion and Conversation Data
If you use our AI Companion features, we collect:
- Conversation history and messages
- Character preferences and customizations
- Interaction patterns and preferences
- Feedback and ratings you provide
Important Notice: AI Companion conversations are not private and may be reviewed for:
- Service improvement and quality assurance
- Safety and content moderation
- Compliance with our terms of service
- Legal compliance and user safety
Please do not share sensitive personal information in AI Companion conversations that you would not want reviewed.
Information from Third-Party Social Media Services
The Company may allow You to create an account and log in to use the Service through Third-party Social Media Services. If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service's account, such as Your name, Your email address, Your activities or Your contact list associated with that account.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. We use:
- Session Cookies: These are temporary cookies that are deleted when you close your browser. They help maintain your session and preferences during your visit.
- Persistent Cookies: These remain on your device when you go offline and help us remember your preferences for return visits.
- Functionality Cookies: These remember your preferences and settings to provide a better experience on return visits.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Service.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
- To provide and maintain our Service, including to monitor the usage of our Service.
- To manage Your Account: to manage Your registration as a user of the Service.
- To provide AI Companion services: to enable conversations, maintain chat history, and personalize AI interactions.
- For the performance of a contract: the development, compliance and undertaking of the purchase contract for any products, items or services You have purchased.
- To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication regarding updates or informative communications related to the functionalities, products or contracted services, including security updates.
- To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
- To manage Your requests: To attend and manage Your requests to Us.
- For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets.
- For safety and moderation: To ensure compliance with our terms of service and maintain a safe environment.
- For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service.
Storage and Processing of Your Data
Your data may be stored and processed in various ways:
- In-house storage: We may store data on our own servers and databases.
- Firebase and Google Cloud: For certain features, particularly AI Companion services and authentication, we may use Firebase and Google Cloud Platform services. This means your data may be stored on Google's servers, which are located in various countries.
- Data location: Your information may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where data protection laws may differ.
When we use Firebase or Google Cloud services, Google's privacy policies and data processing terms also apply to that data. You can review Google's privacy practices at https://policies.google.com/privacy
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of Users of the Service or the public
- Protect against legal liability
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Specific retention periods:
- Account data: Retained for the life of your account plus a reasonable period after deletion.
- AI Companion conversations: Retained to maintain conversation continuity and service improvement, unless you request deletion.
- Analytics data: Retained indefinitely for service analysis and improvement.
- Email communications: Retained as necessary for legal compliance and service provision.
- Usage Data: Generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
Delete Your Personal Data
You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.
Our Service may give You the ability to delete certain information about You from within the Service.
You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.
Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
We implement appropriate technical and organizational measures including:
- Encryption of data in transit and at rest where appropriate
- Access controls and authentication
- Regular security assessments
- Secure development practices
CCPA/CPRA Privacy Notice (California Privacy Rights)
This privacy notice section for California residents supplements the information contained in Our Privacy Policy and it applies solely to all visitors, users, and others who reside in the State of California.
Categories of Personal Information Collected
We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular Consumer or Device. In the last twelve (12) months, we have collected the following categories of personal information:
- Category A: Identifiers - Such as email address, account name, IP address, and unique identifiers. Collected: Yes
- Category B: Personal information categories listed in the California Customer Records statute - Such as name, email address, phone number, address. Some personal information included in this category may overlap with other categories. Collected: Yes
- Category C: Protected classification characteristics under California or federal law - Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex, sexual orientation, veteran or military status. Collected: No
- Category D: Commercial information - Records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. Collected: Yes
- Category E: Biometric information - Genetic, physiological, behavioral, and biological characteristics. Collected: No
- Category F: Internet or other similar network activity - Browsing history on our Service, search history on our Service, information on interaction with our Service. Collected: Yes
- Category G: Geolocation data - Physical location or movements. Collected: No (only general country-level location)
- Category H: Sensory data - Audio, electronic, visual, thermal, olfactory, or similar information. Collected: No
- Category I: Professional or employment-related information - Current or past job history or performance evaluations. Collected: No
- Category J: Non-public education information - Education records directly related to a student. Collected: No
- Category K: Inferences drawn from other personal information - Profile reflecting preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. Collected: Yes (AI Companion preferences)
- Category L: Sensitive personal information - Account login information, precise geolocation, contents of communications. Collected: Yes (login credentials, AI conversations)
Sources of Personal Information
We obtain the categories of personal information listed above from the following categories of sources:
- Directly from You - From the forms You complete on our Service, preferences You express or provide through our Service.
- Indirectly from You - From observing Your activity on our Service.
- Automatically from You - Through cookies We or our Service Providers set on Your Device as You navigate through our Service.
- From Service Providers - Third-party vendors to monitor and analyze the use of our Service, authentication providers, or other third-party vendors that We use to provide the Service to You.
Use of Personal Information for Business Purposes or Commercial Purposes
We may use or disclose personal information We collect for "business purposes" or "commercial purposes" (as defined under the CCPA/CPRA), which may include the following examples:
- To operate our Service and provide You with Our Service.
- To provide You with support and to respond to Your inquiries, including to investigate and address Your concerns and monitor and improve our Service.
- To fulfill or meet the reason You provided the information.
- To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
- As described to You when collecting Your personal information or as otherwise set forth in the CCPA/CPRA.
- For internal administrative and auditing purposes.
- To detect security incidents and protect against malicious, deceptive, fraudulent or illegal activity.
Disclosure of Personal Information
We may use or disclose and may have used or disclosed in the last twelve (12) months the following categories of personal information for business or commercial purposes:
- Category A: Identifiers
- Category B: Personal information categories listed in the California Customer Records statute
- Category D: Commercial information
- Category F: Internet or other similar network activity
- Category K: Inferences drawn from other personal information
- Category L: Sensitive personal information
Share of Personal Information
We may share Your personal information identified in the above categories with the following categories of third parties:
- Service Providers
- Our affiliates
- Third party vendors to whom You or Your agents authorize Us to disclose Your personal information in connection with products or services We provide to You
Sale of Personal Information
As defined in the CCPA/CPRA, "sell" and "sale" mean selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a Consumer's personal information by the Business to a third party for valuable consideration.
We do not sell personal information as the term sell is commonly understood. We do allow Service Providers to use Your personal information for the business purposes described in Our Privacy Policy, for activities such as advertising, marketing, and analytics, and these may be deemed a sale under CCPA/CPRA.
Sale of Personal Information of Minors Under 16 Years of Age
We do not knowingly collect personal information from minors under the age of 16 through our Service, although certain third party websites that we link to may do so. These third-party websites have their own terms of use and privacy policies and We encourage parents and legal guardians to monitor their children's Internet usage and instruct their children to never provide information on other websites without their permission.
We do not sell the personal information of Consumers We actually know are less than 16 years of age, unless We receive affirmative authorization (the "right to opt-in") from either the Consumer who is between 13 and 16 years of age, or the parent or guardian of a Consumer less than 13 years of age.
Your Rights under the CCPA/CPRA
The CCPA/CPRA provides California residents with specific rights regarding their personal information. If You are a resident of California, You have the following rights:
- The right to notice. You have the right to be notified which categories of Personal Data are being collected and the purposes for which the Personal Data is being used.
- The right to know/access. You have the right to request that We disclose information about Our collection, use, sale, disclosure for business purposes and share of personal information.
- The right to say no to the sale or sharing of Personal Data (opt-out). You have the right to direct Us to not sell Your personal information.
- The right to correct Personal Data. You have the right to correct or rectify any inaccurate personal information about You that We collected.
- The right to limit use and disclosure of sensitive Personal Data. You have the right to request to limit the use or disclosure of certain sensitive personal information We collected about You.
- The right to delete Personal Data. You have the right to request the deletion of Your Personal Data under certain circumstances, subject to certain exceptions.
- The right not to be discriminated against. You have the right not to be discriminated against for exercising any of Your consumer's rights.
Exercising Your CCPA/CPRA Data Protection Rights
In order to exercise any of Your rights under the CCPA/CPRA, and if You are a California resident, You can contact Us:
- By email: privacy@lorelai.ai
Only You, or a person registered with the California Secretary of State that You authorize to act on Your behalf, may make a verifiable request related to Your personal information.
Your request to Us must:
- Provide sufficient information that allows Us to reasonably verify You are the person about whom We collected personal information or an authorized representative
- Describe Your request with sufficient detail that allows Us to properly understand, evaluate, and respond to it
We cannot respond to Your request or provide You with the required information if We cannot verify Your identity or authority to make the request and confirm that the personal information relates to You.
We will disclose and deliver the required information free of charge within 45 days of receiving Your verifiable request. The time period to provide the required information may be extended once by an additional 45 days when reasonably necessary and with prior notice.
Any disclosures We provide will only cover the 12-month period preceding the verifiable request's receipt.
For data portability requests, We will select a format to provide Your personal information that is readily usable and should allow You to transmit the information from one entity to another entity without hindrance.
Do Not Sell My Personal Information
You have the right to opt-out of the sale of Your personal information. Once We receive and confirm a verifiable consumer request from You, we will stop selling Your personal information. To exercise Your right to opt-out, please contact Us.
The Service Providers we partner with (for example, our analytics or advertising partners) may use technology on the Service that sells personal information as defined by the CCPA/CPRA law. If you wish to opt out of the use of Your personal information for interest-based advertising purposes and these potential sales as defined under CCPA/CPRA law, you may do so by following the instructions below.
Please note that any opt out is specific to the browser You use. You may need to opt out on every browser that You use.
"Do Not Track" Policy as Required by California Online Privacy Protection Act (CalOPPA)
Our Service does not respond to Do Not Track signals.
However, some third party websites do keep track of Your browsing activities. If You are visiting such websites, You can set Your preferences in Your web browser to inform websites that You do not want to be tracked. You can enable or disable DNT by visiting the preferences or settings page of Your web browser.
Your California Privacy Rights (California's Shine the Light law)
Under California Civil Code Section 1798 (California's Shine the Light law), California residents with an established business relationship with us can request information once a year about sharing their Personal Data with third parties for the third parties' direct marketing purposes.
If you'd like to request more information under the California Shine the Light law, and if You are a California resident, You can contact Us using the contact information provided below.
California Privacy Rights for Minor Users (California Business and Professions Code Section 22581)
California Business and Professions Code Section 22581 allows California residents under the age of 18 who are registered users of online sites, services or applications to request and obtain removal of content or information they have publicly posted.
To request removal of such data, and if You are a California resident, You can contact Us using the contact information provided below, and include the email address associated with Your account.
Be aware that Your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.
Children's Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.
International Users
If you are accessing our Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries. Data protection laws in these countries may differ from those in your country of residence.
By using our Service, you consent to the transfer of your information to the United States and other countries where we or our service providers operate.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, You can contact us:
- By email: privacy@lorelai.ai
- On our website: https://lorelai.ai/privacy